Terms & Conditions:
- All Listed prices on this site are in US Dollar. All prices
quoted are subjected to change without prior notice. While we make every
attempt to ensure that all pricing and product information are accurate,
we reserve the right to correct inaccurate pricing in the event that such
a mistake should occur.
- All orders are subjected to availability and such availability
information is subjected to change without prior notice. We reserve the
right to restrict or refuse any orders received for any reason whatsoever.
- All orders placed will be subjected to acceptance by Pak Fook
Jewellery Group (HK) LTD. All orders will be personally processed on the
next business day. If item(s) that you have requested are not in stock, we
will contact you via your daytime contact number or email.
- All orders are subjected to credit authorization and full
payment which must be approved by your issuing bank of the total value
placed for the order before order processing.
- No contract of sale shall be concluded between you and Pak Fook
jewellery Group (HK) LTD or the sale of any product until full payment is
received and Pak Fook Jewellery Group (HK) LTD will confirm its acceptance
of your order by email there after.
- Pak Fook Jewellery Group (HK) LTD reserves the right to verify
all order information prior to the acceptance of any order.
- We regret that any cancellation And / Or rectification of
order(s) will not be accepted after order(s) have been successfully
processed.
FAQ:
- What is our pricing structure?
Our prices include
all gold, gemstones, diamonds, and the cost of labor.
- Would the fluctuation in the gold and diamond market affect our
prices?
The current price
we have set will stay the same within a one year period under normal circumstances.
It will only be adjusted IF AND ONLY IF there is a huge price fluctuation more
than 10 percent on the gold and diamond market.
- Can customers supply new designs as well as provide gold and
stones for Pak Fook Jewellery Group (HK) LTD to manufacture the goods
according to customers?specification?
We can manufacture to any special requirements. There will be a sample
charge on this new sample supply (charge is based on the cost of the sample).
Please email us at sales@pakfook.com to discuss about the tolerance of gold
loss, setting price variances, labor and finishing
charges, etc
- How to make a payment?
We accept
Telegraphic Transfer (T/T), Letter of Credit (L/C), Master Card, Visa Card,
Company Cheque and Cash.
Payment Methods
Customers may
choose to pay using credit cards or wire transfer:
Credit Cards - Currently we can only accept Visa, and MasterCard up to US
$5,000. For purchases above US $5,000, payment must be made by wire transfer.
Wire Transfer - Banker Information:
Beneficiary: Pak
Fook Jewellery Group (HK) Ltd
Beneficiary Address:
709, Tower A, Hung Hom Commercial Centre, 39 Ma Tau Wai Road, Hung How,
Kowloon, Hong Kong
Banker: Bank of
China (Hong Kong) Ltd.
Banker Address: 260-262 Shau Kei Wan Road, Hong Kong (Shau
Kei Wan Road Branch)
Multi-Currency Savings
Account No: 012-587-9-200-5513
Please proceed
your payment to the above bank account.
Kindly email to sales@pakfook.com informing us the wire transfer
confirmation number for funds verification.
- How long does it take for any order to be process?
The stock items
can be shipped within 3 business days after has been placed, confirmed and paid
in full, Turn around time for existing samples would be approximately 45-60
days.
- What is the Shipping terms & Condition?
For international
delivery, your order will be ready for shipment after we have received the full
payment insured either by Federal Express International Priority, Malca-Amit or
Brinks as per your requested under collection.
- How do customers pay Customs, Tariffs and Taxes?
Customs policies
vary from country to country. You may be subjected to import duties and taxes
once your order reaches your country. Pak Fook Jewellery Group (HK) LTD will
not be responsible for any additional chargers once the order reaches your
country. Please check with your local customs office for further information.
- What are our Exchange and Return Policy?
Pak Fook Jewellery
Group (HK) LTD committed to delivering quality products to your satisfaction.
If you are not completely satisfied with an item that you have purchased, we
will honor your request for an exchange or refund. We are pleases to offer a
14-Day no-questions-asked return & exchange policy for item(s) purchased
from us when the merchandises are in good condition with tags but this policy
is not applicable for any Custom-made order.
● Each order may exchange once and only in unused and unworn
condition within 14 days of the shipment arrival date. Shipping charger are not
refundable and assumes no liability for the loss and damage to the merchandise while in transit to
our return location. Customer-made orders are not exchangeable.
● When selecting a new item for exchange, we encourage you to select
one that is of equal or greater in value to the original purchased item as we
do not issue refunds on the price difference between the value of the exchanged
item and the original purchased item.
● If an item is exchanged
for one that is of higher value, the customer is required to top up the
difference in price by wire transfer.
● Your request for
an exchange will be processed after our laboratory inspects and verifies the
condition of the returned item(s)
● Damaged goods
due to customer negligence and any jewelry item that has been re-sized, scratched
or blemished will not be accepted.
● Please return
the item in its original box, with all packaging materials and the original tax
invoice.
● You will be
notified by email on the status of your refund and refund will be credited back
to the purchasing credit card or wire transfer, etc.
● Any returned
item(s) MUST be shipped pre-paid and insured of the full value, in the account
of the customer himself.